Person to Person Quality has worked with dozens of banks and credit unions to evaluate the customer experience and employee performance using tools such as Mystery Shopping and Customer Surveys.  Several of our bank clients have become leaders in their markets by creating and sustaining a competitive advantage in customer satisfaction.  Along the way, we have identified the 8 Steps to Creating a Competitive Advantage in Bank Sales & Service Quality.

Let us know what you think.  We welcome feedback on your experiences. What have you found to be the most effective tools for measuring the customer experience and employee performance?

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Infographic -- 8 Steps to Creating a Competitive Advantage in Bank Sales & Service Quality