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Person to Person Quality

Automotive

Person to Person Quality manages mystery shopping programs, surveys, and custom market research projects for manufacturers, dealer groups, and auto repair service providers and associations.  We assist organizations committed to creating a competitive advantage in sales and service quality, customer loyalty, and employee development, in an industry that often faces steep challenges in securing the trust of consumers.

Our Mystery Shopping programs provide valuable intelligence on the customer interactions occurring on the frontlines of sales and service channels - on the phone, via email, in the showroom, on the test drive, or in the service department.  Programs are custom designed to uncover the strengths and weaknesses in employee performance and the customer experience.  Mystery shops are a valuable tool for sales and service employee training and development, competitive analysis, and evaluating compliance with company policies, industry regulations and best practices – all of which help our clients become more profitable and create long-term value.

Have you ever wanted to know why someone purchased a car from your competitor rather than you?   We helped a client uncover such reasons in a customized Call-Back program.  These programs collect important information you can act on in training employees, making adjustments to marketing strategies, or in a host of other ways.

Our Survey programs collect important feedback from sales and service customers on a recent interaction with your company or a competitor’s, to pinpoint the areas that met, exceeded, or failed to meet customer expectations, and to measure satisfaction levels and perceptions of your business and brand.  Person to Person Quality’s trained interviewers have surveyed car buyers, service customers, franchise owners, and service managers.

 Contact us today for additional information.