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Person to Person Quality

Government & Associations

Public sector, trade associations and non-profit organizations are increasingly adopting private sector approaches and standards for customer service and employee performance.  The goal is to improve the delivery of services to their constituents and members. 

Mystery Shopping can be used for everything from evaluating customer service at the DMV, to making sure restaurants and retailers are diligently complying with age restrictions on alcohol and tobacco sales.

Call-Back and Satisfaction Surveys can help membership organizations collect important feedback from users and members to make sure expectations are being met, or to help identify issues of particular importance to their stakeholders.  Call-Back programs are best conducted in-person or by phone and conducted by trained interviewers.  Surveys can be conducted online, by telephone, or by mail.

 Contact us today for additional information.