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From time to time, staff at
Person to Person Quality
contribute to articles, post
insights on industry trends,
produce white papers or
presentations, and come across
other interesting and useful
articles or news items,
pertaining to the services and
products we provide. These
informational items are posted
here in the Person to Person
Quality Knowledge and News
collection.
We invite you to use this
material in your work or
research. We welcome any
feedback you have on the
Knowledge & News items and are
happy to discuss how Person to
Person Quality can help you
translate the information
contained within to actionable
strategies for your
organization's success.
Please
contact
us
with questions or comments.
________________________________________________________________
Growing
Audi Across the Atlantic- Forbes.com
(6/22/11)
Customer
Satisfaction - A Relative
Experience -
Banking Strategies (5/13/11)
Small
Business Gives Best Customer
Service- Business
News Daily (5/4/11)
With
Customer Service, Real Person
Trumps Text - The
Wall Street Journal (4/25/11)
Measure
Customer Satisfaction
- Bloomberg/Businessweek
(3/15/11)
Learning from the Customer
- Inc. Magazine
(3/1/11)
Keeping
Apple Fresh: The Importance of
Designing (and Communicating)
from the Customer's POV
- Fast Company (2/4/11)
Customer
Satisfaction with Banks Improves
Slightly
- MoneyRates (1/4/11)
Stroke of
Genius -
Dealer Communications (4/1/08)
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