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Person to Person Quality

Mystery Shopping

If a mystery shopping program is the right approach to helping you achieve your goals, then Person to Person Quality has the experience, the customized approach, a far-reaching network of experienced evaluators, and the latest technology available to ensure that we provide you the best mystery shopping services in the industry. 
 

Here are some of the ways we distinguish ourselves from other mystery shopping providers:

• Experience - We have managed national, regional, and local mystery shopping programs for dozens of clients in industries ranging from insurance, banking, transportation, automotive sales and service, restaurants, and retailers.
   

• Qualified Evaluators - As longtime members of the Mystery Shopping Providers Association (MSPA), we have built a nationwide network of qualified evaluators.  We use a proprietary Shopper Rating System to evaluate our shoppers’ work and provide constructive feedback on each report they submit.  Whenever possible we use shoppers who have been certified by the MSPA. 
   

• Technology - We use the most powerful Internet-based software in the mystery shopping industry for scheduling, completing, and delivering mystery shop reports to our clients.
   

• Analysis and Follow Up - Person to Person Quality does not just dump the mystery shopping data in your lap like a lot of mystery shopping firms.  We offer detailed analyses of the results, including a written discussion of major themes and conclusions, and actionable recommendations for improved performance.  We can also present the shop results to key personnel, identify ways to act on the intelligence, and implement solutions.

Contact us today for additional information.