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Person to Person Quality

Sales & Service Training

Many of our clients need more than the reporting and analysis that our market research and mystery shopping services provide.  They need help acting on what the research revealed about employees’ strengths and weaknesses.  They also need help designing and implementing a training solution. Some organizations don’t have the resources to handle training initiatives internally or may feel that employees will respond more positively to objective, third-party training.

Person to Person Quality can help you

• develop a training curriculum

• produce training course materials

• lead or facilitate on-site training sessions with your employees

• measure post-training performance

Our consultants can conduct onsite training sessions that include a detailed review of performance criteria, discussion of industry best practices, and role playing exercises that emphasize the desired sales and service behaviors that benefit customers, employees and employers.

Contact us today for additional information.