Person to Person Quality℠ has the experience, the customized approach, the nationwide network of experienced evaluators, and the latest technology available to ensure that we provide you the best mystery shopping services in the industry.
Here are some of the ways we distinguish ourselves from other mystery shopping providers:
Delivering that “Person to Person Quality” to our Clients
Person to Person Quality℠ exemplifies the same level of superior customer service that we help our clients achieve with their own customers. Other companies may be larger than Person to Person Quality℠. None will be more accessible, more responsive, or more committed to achieving your objectives. We will work with you to develop a robust mystery shop program that identifies your company’s unique needs and helps you improve customer service on an ongoing basis. Download our Mystery Shop Program Development Map to learn about this process.
We manage national, regional, and local mystery shopping programs for clients in a wide range of industries, including automotive, banking, health care, insurance, restaurants, retail and travel. Our experience adds value in all facets of the mystery shopping operation – mapping the sales and service processes in your distribution channels, customizing shop questionnaires and instructions, shopper recruitment and training, analyzing shop results, and presenting our findings in insightful and actionable formats for client stakeholders.
As longtime members of the Mystery Shopping Providers Association (MSPA), we have built a large nationwide network of qualified evaluators spanning all 50 states. We use a proprietary Shopper Rating System to evaluate our shoppers’ work and provide constructive feedback on each report they submit.
We use the most powerful Internet-based software in the mystery shopping industry for scheduling, completing, and delivering mystery shop reports to our clients. Features of your online client portal include real-time access to data, e-mail notifications set up to your specifications, on-demand and automated data exports, statistical summary reports, customized dashboards, and scorecards.
Analysis and Follow Up
The data generated by a mystery shopping program is only useful if it is analyzed and presented in a way that can be easily understood and acted upon. Person to Person Quality℠ does not just dump the mystery shopping data in your lap. We offer detailed analyses of the results, including real-time reporting, graphic illustrations of shop data, written discussions of major themes and conclusions, management presentations, and actionable recommendations for improved performance.
Contact us today for additional information.