Mystery shopping acquisition opportunitiesMystery shopping can help automotive dealers in the acquisition process get a customer-based perspective of the target dealership’s employees, culture and sales processes. The information gathered by trained evaluators posing as car buyers can identify managers and salespeople who are most likely to fit into the new organization, based on their ability to meet their employer’s goals for interacting with the public. Check out Person to Person Quality’s article in Automotive Buy Sell Report for insights into this key mystery shopping function.